Emergency Preparedness

Prepare for an emergency

Here at Hawaii Gas, we value the safety of the community. In the event of a gas or severe weather emergency, follow these tips to keep yourself and your family safe.

What to do after an emergency.

Inspect your home for gas leaks.

Check your gas pipes and equipment for any signs of a gas leak. For tips, see “Recognizing gas leaks.”)

Take action if you discover or suspect a gas leak.

Do not turn on any electrical switch, electronic appliance, cell phone or equipment that could create a spark.

If you smell gas, hear gas escaping, or suspect a gas leak, turn off the gas at the shutoff valve only if it is safe to do so.

Evacuate to a safe area, then call Hawaii Gas or 911.

Let us turn your gas service back on.

If you shut down your gas service, or return to your home following an evacuation and find that your gas service has been shut down, contact your local Hawaii Gas Office. We will send a trained, qualified professional to restore your service.

Never attempt to turn on your gas service yourself after the valves have been shut off.

What To Do During An Emergency

Keep your gas equipment where it is.

Hawaii Gas urges customers not to move canisters, tanks, or cylinders in anticipation of the storm. You may secure the equipment with tie-downs or a chain, but please do not physically move the equipment from where it is located.

Turn off your gas service ONLY if:

  • You are advised to do so by emergency management officials or Hawaii Gas as part of a mandatory evacuation.
  • You are voluntarily evacuating.
  • You smell gas in the vicinity.

Otherwise, we recommend that customers keep their gas service on.


How to shut off your gas service:


Meter Shut Off:

To shut off gas at this type of meter, turn the valve using a wrench.


Tank or cylinder shut off

Turn the valve handle clockwise until it will not turn any more.

Severe Weather Event Preparedness Checklist

What to have:

  • A 14 day supply of water - one gallon per person per day

  • A 14 day supply of non-perishable food

  • Flashlights

  • Battery-powered or hand crank radio

  • First aid kit

  • Medications

  • Copies of personal documents

  • Cash

  • Baby and pet supplies (if needed)

What to do before:

  • Be aware of the current storm situation by monitoring the news media and Central Pacific Hurricane Center’s forecast updates

  • Secure all loose objects outside your house that could be blown about by the wind

  • Turn the temperature in your refrigerator and freezer to their coldest settings to preserve food if the power goes out

  • Fill your car’s gas tank

  • Fully charge cell phones

  • Go over your emergency plan with your family

  • Take photos of your home and valuable possessions

What to do in the aftermath:

  • Continue monitoring broadcasts for updates on weather conditions

  • If driving, avoid flooded roads

  • Stay away from downed power lines

  • Avoid drinking or preparing food with tap water unless assured by health officials that it's safe